High-touch service concierges offer to help with finding the right product or shoppers are guided towards banks of self-checkouts to increase store throughout. In this new age of commerce, retailers are increasingly using technology to support new consumer journeys in their stores.Īs shoppers re-enter the stores, they pass by designated curbside pickup spots serviced by staff with tablets or pick-up their orders at automated lockers managed remotely to reduce staff interaction with visitors. In many countries retail foot traffic statistics are up year-over-year and even compared to pre-pandemic 2019 data. But as vaccination rates go up, and countries around the world return to at least partial in-person life, shoppers are returning to stores. The global pandemic changed retail and adjusted consumer expectations forever.
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